Out of the Blue Shipping and Return Policy

Thank you so much for shopping with Out of the Blue. Your support means so much to me!

Please see my Order Changes, Shipping, and Return Policy below. This page may be updated frequently, so check back often if you have a question regarding order changes, shipping, or returns/exchanges.

Order Changes

  • In most cases, Out of the Blue will not make changes to your order. Changes to your shipping address will be the only changes Out of the Blue will permit. Contact [email protected] within 24 hours of placing your order if you need to make an adjustment to your shipping address. 
  • Out of the Blue will not be able to add on other items to your order after your order has been placed. You must place a separate order for the remaining items you forgot to order.
  • If you forgot to add a coupon code, Out of the Blue will not be able to apply the coupon code after checkout. The coupon code must be used at time of checkout. ​

Return Policy:

All orders are non-refundable, and we do not accept returns or exchanges. However, if an item arrives damaged or defected, please send an email with photos within 10 days of receiving the damaged item to [email protected], and we will be happy to resolve the issue.

See specific items below:

Digital Downloads:

All digital downloads are final. If you ordered an incorrect digital item Out of the Blue will not issue a refund. Make sure you have the correct item and quantity in your cart before checking out. 

Paper Items:

All paper items are non-refundable after the items have shipped. 

Shipping Policy:

  • Always double check your address prior to checkout. If you checkout by autofilling your address, check that it is correct. Shipping to an incorrect address will result in a returned order and your item will need to be reshipped to you. This results in a second shipping charge to you. There will be no exceptions.
  • Once an item is shipped and out of my hands/control, I cannot guarantee arrival by any specific date.
  • Items ship within 2-3 days of receiving your order, unless notified otherwise.
  • Not all items will have tracking. Most quilt patterns ship First Class Mail in a large flat rate envelope. There is no tracking on these items. If you would like tracking on these items, please contact us to pay the additional charge. 

Order Cancellations:

Out of the Blue reserves the right to cancel and refund any order. Reasons could include (but not limited to) inventory or pricing discrepancy, no response from customer when attempting to reach for shipping/address updates, placing a preorder with ready to ship items, etc. You may not be notified if your order has been canceled.

Pricing/Sales/Coupons

  • No price matching other shops. All prices are set. 
  • No expired coupons will be applied to orders after the expiration date.
  • No rainchecks on special pricing.

​Thank you for shopping with Out of the Blue!